Shipping & Delivery Policy

At Veirfoo, we are committed to providing a seamless and reliable shipping experience for every customer.

We carefully prepare and ship every skincare order to ensure your products arrive safely and efficiently.

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Shipping Areas

Veirfoo currently ships to customers within eligible locations in the United States.

Shipping availability may vary depending on the destination address and carrier service coverage.

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Shipping Costs

United States Standard Shipping

• Orders $70 and above: Free Standard Shipping
• Orders under $70: A flat shipping fee of $7.99

Shipping costs will be automatically calculated and displayed during checkout.

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Shipping Method & Estimated Delivery Time

Orders are shipped using reliable logistics partners, including DHL and other delivery carriers.

Estimated delivery time includes order processing and shipping time.

Please note that actual delivery times may vary due to:

• Holidays
• Weather conditions
• Carrier delays
• High-volume sales periods
• Other circumstances beyond our control

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Order Processing Time

Orders are processed Monday through Friday, excluding holidays.

Orders placed before 10:00 AM PDT on business days are usually processed within 2–3 business days during normal periods.

During major promotions, holidays, or periods of increased order volume, processing times may be extended.

We appreciate your patience while we prepare your order.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to become active.

If you do not receive your tracking information, please contact:

Email:
support@veirfoo.com

Please include your order number for faster assistance.

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Shipping Address Changes

Customers are responsible for providing accurate shipping information at checkout.

If you need to update your shipping address, please contact us immediately with:

• Order number
• Updated shipping address

Please note:

• Address changes can only be requested before your order has been packed or shipped.
• Emailing us does not guarantee that your address can be changed.
• Address changes are only confirmed after receiving confirmation from our customer service team.

Veirfoo is not responsible for failed deliveries caused by incorrect shipping information provided by customers.

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Delayed Tracking or Missing Updates

Tracking information may occasionally take time to update while your package is in transit.

This is normal and does not necessarily indicate a delivery issue.

If your tracking information has not updated for more than 10 business days after shipment, please contact us:

Email:
support@veirfoo.com

Please provide your order number so we can assist you.

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Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact Veirfoo within 30 days of purchase.

Please provide:

• Order number
• Photos of the package
• Photos showing the product issue

After reviewing your request, we will provide an appropriate solution.

Please note:

• We cannot refund or replace partially used products.
• Products with broken seals may not be eligible for replacement or refund.
• We are not responsible for damage caused by misuse, accidents, spills, or improper handling.
• Orders confirmed as delivered by the carrier but lost or stolen after delivery confirmation cannot be refunded.

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International Shipping

For international orders, shipping fees and delivery times vary depending on:

• Destination country
• Package weight
• Package dimensions

Customers may be responsible for:

• Customs duties
• Import taxes
• Local handling fees

These fees are determined by local authorities and cannot be refunded by Veirfoo.

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Contact Us

If you have any questions regarding shipping or delivery, please contact:

Email:

support@veirfoo.com