Refund policy

At Veirfoo, we are committed to providing a smooth and reliable delivery experience for every customer, alongside a transparent, customer-first return and refund guarantee.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
  • During peak seasons, holidays, or promotional periods, processing times may be slightly extended. We will notify customers if there are any significant delays.
  • Orders are not processed or shipped on weekends or public holidays.
  • Processing time begins after your order has been successfully placed and payment has been verified.

Order Cancellation Window

Only a limited time window is available to cancel submitted orders immediately after checkout. You may submit a cancellation request via your account order status page or by contacting our customer service right after placing the order. Once the order enters processing, cancellation cannot be guaranteed.

2. Shipping Time & Shipping Restrictions

After your order has been processed and shipped, estimated delivery times are:

United States Orders

  • Standard Shipping

    Processing Time: 1–3 business days


    Shipping Time: 5–8 business days


    Estimated Total Delivery Time: 6–11 business days

International Orders

  • Processing Time: 1–3 business days

    Shipping Time: 7–15 business days

    Estimated Total Delivery Time: 8–18 business days
  • Please note that international shipments may experience additional delays due to customs clearance, local carrier delays, or other factors beyond our control.

Special Shipping Limitations (Air Transport Restricted Items)

Certain formula-specific products are subject to federal air safety regulations. These items can only be shipped via ground transport and cannot be delivered to Alaska, Hawaii, APO/FPO addresses, PO boxes, U.S. territories or international destinations. We apologize for any inconvenience caused by this regulatory restriction.

Unsupported Shipping Destinations

Veirfoo does not deliver to APO/FPO military addresses, PO boxes, U.S. overseas territories, or restricted international regions for air-restricted goods.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
  • Please allow 24–48 hours for tracking information to become active after shipment.
  • You can track your order using the tracking information provided in your shipping confirmation email.

4. Shipping Address Rules

  • Customers are responsible for providing accurate and complete shipping information at checkout.
  • If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee address modifications can be made after the order has entered the processing stage.
  • Veirfoo is not responsible for delays, lost parcels or failed deliveries caused by incorrect shipping information provided by the customer.

5. Delayed or Lost Packages

  • If your package is delayed, please first check your tracking information and contact the shipping carrier directly for updates.
  • If your package has not arrived within 15 business days after the estimated delivery window, please contact us at support@veirfoo.com.
  • We will investigate the shipment status and assist you with the next steps for compensation or re-delivery arrangements.

6. Customs, Duties & Taxes (International Orders)

For international orders, customers may be fully responsible for any customs duties, import taxes, clearance fees or local administrative charges required by your receiving country.
  • Veirfoo is not responsible for delivery hold-ups or delays caused by customs clearance inspections.

Complete Return & Refund Policy 

Our 30-Day Satisfaction Guarantee is designed to ensure your full satisfaction with all Veirfoo purchases.

6.1 Eligibility & Return Time Limit

  • We accept returns for all items purchased directly via Veirfoo official store within 30 calendar days of your original purchase date, with your valid original order receipt/invoice as proof of purchase.
  • Any return request submitted after the 30-day purchase window will not be accepted.
  • We currently do not offer product exchanges; all eligible returns will be processed as full refunds only.
  • Only items bought from Veirfoo official channels qualify for return service. Products purchased through third-party retailers, offline professional salons or unauthorized resellers must be returned to their original purchase retailer and cannot be processed by Veirfoo support.

6.2 Step-by-Step Return Initiation Process

  1. Submit a return request online via our dedicated return portal link to generate a complimentary pre-paid return shipping label provided by Veirfoo.
  2. Pack all returning goods preferably in the original retail packaging. Enclose the return packing slip (attached to your pre-paid label) inside your return parcel.
  3. If you opt to use your own independent mail carrier instead of our complimentary pre-paid service:
    • You must still complete the online return initiation form before mailing back goods.
    • You will receive a digital copy of your order invoice to place inside the return package, and you are required to select a clear return reason during online submission.
    • We strongly recommend purchasing shipping insurance for your return shipment and retaining a copy of your return tracking number for verification purposes.
  4. Any free gifts, sample sets or promotional bonus items included with your original order must be returned alongside the main product to qualify for a full refund.

6.3 Refund Standard & Processing Timeline

  • Once our warehouse receives and inspects your returned items meeting all policy requirements, we will issue a full refund of the product purchase price to your original payment method.
  • Please allow up to 5-7 business days for the refund credit to reflect in your payment account after our team confirms receipt of your return package.
  • Standard shipping fees you paid for the original order are non-refundable, except for returns caused by our error (wrong item delivery, damaged goods, factory defective products).

6.4 Return Rejection Terms

We reserve the absolute right to decline return requests, deduct product costs or charge back original shipping & handling fees in the following scenarios:
  1. Returns submitted beyond the 30-day purchase limit;
  2. Returned items show signs of heavy use, damage, missing packaging, broken seals or incomplete promotional free gifts;
  3. Evidence indicates repeated abuse of our return policy, fraudulent return requests, or violations of Veirfoo’s full Terms and Conditions;
  4. Goods returned without completing the official online return initiation procedure.

6.5 Damaged, Defective or Incorrect Orders

If you receive damaged, defective, mis-shipped or incomplete items, please contact our customer service immediately with clear photos of the parcel outer packaging, product condition and order label:
  • Email support: support@veirfoo.com
  • We will coordinate free return shipping, full refunds or re-delivery at our cost for valid error claims.

7. Customer Service Contact

For inquiries about shipping delays, tracking, order modifications, return initiation, refunds or defective product issues, reach our support team via:
  • Official Email: support@veirfoo.com

    Support will reply to all valid customer messages within 24–48 business hours.