Return & Refund Policy

At Veirfoo, customer satisfaction is important to us. We want you to feel confident when shopping with us.

Our 30-Day Satisfaction Guarantee allows eligible customers to request a return within 30 calendar days of receiving their order, subject to the conditions outlined below.

Please review our return and refund policy carefully before submitting a return request.

1. Return Eligibility & Time Limit

We accept eligible return requests within 30 calendar days from the date your order is delivered.

To qualify for a standard return, the following conditions must be met:

• Products must be unopened, unused, and in their original packaging.

• All original seals and protective packaging must remain intact.

• Customers must provide a valid order confirmation, receipt, or other proof of purchase.

• All promotional gifts, samples, and bonus items included with the original order must be returned together with the purchased products.

Opened or Used Products

For hygiene and product safety reasons, we do not accept standard returns of opened or used skincare products due to personal preference, dissatisfaction with product results, or a change of mind.

This restriction does not apply to products that are damaged, defective, incorrectly shipped, or otherwise affected by an issue attributable to Veirfoo. Please refer to Section 6 for assistance with these situations.

Eligible Purchases

• Only products purchased directly from the official Veirfoo online store are eligible for returns through Veirfoo.

• Products purchased through third-party retailers, professional salons, or unauthorized resellers must be returned to the original place of purchase.

• We currently do not offer direct product exchanges. Eligible returns will be processed as refunds.

Return requests submitted after the 30-day return period may not be accepted, except where otherwise required by applicable law.

2. How to Initiate a Return

To ensure your return is properly identified and processed, please follow these steps:

Step 1: Contact Our Customer Support Team

Email support@veirfoo.com with the following information:

• Your order number

• The product(s) you wish to return

• The reason for your return

Our team will review your request and provide return instructions.

If a return portal is available for your order, you may also submit your request through the designated return portal.

Step 2: Prepare Your Return Package

Once your return request is approved:

• Pack the eligible products securely in their original packaging.

• Ensure all original product seals remain intact.

• Include all promotional gifts, samples, and bonus items received with your order.

• Include the return documentation provided by our support team, if applicable.

Step 3: Ship Your Return

For standard returns due to personal preference or other reasons unrelated to product defects or fulfillment errors, customers are responsible for the return shipping costs.

You may choose a reliable shipping carrier and are encouraged to use a trackable shipping service.

Please retain your return tracking number until your refund has been completed.

For damaged, defective, or incorrectly shipped products, Veirfoo will provide appropriate return shipping assistance at our expense.

Please do not send products back without first contacting our customer support team and receiving return instructions.

3. Return Shipping Costs

Return shipping costs are determined by the reason for the return.

Customer-Related Returns

For returns due to personal preference, change of mind, or reasons unrelated to product defects or fulfillment errors, customers are responsible for the return shipping costs.

Veirfoo-Related Issues

If you receive a damaged, defective, or incorrectly shipped product, Veirfoo will cover the reasonable return shipping costs.

Veirfoo will provide appropriate return instructions and coordinate the necessary shipping arrangements.

Please note that original standard shipping is currently free on eligible U.S. orders. Therefore, there are no original standard shipping fees to deduct from an approved refund for those orders.

4. Refund Policy & Processing Time

Once your returned package has been received and inspected by our team, we will notify you of the return approval status.

For approved returns:

• Refunds will be issued to the original payment method used at checkout.

• The refund amount will be based on the actual purchase price paid for the returned products, after applicable discounts.

• Applicable taxes will be refunded as required by law.

• Please allow 5–7 business days after refund approval for our team to process the refund.

• Additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.

Promotional Gifts & Free Items

All free gifts, samples, and promotional bonus items included with your original purchase must be returned along with the eligible products to qualify for a full refund.

If promotional items are missing from the return package, the refund amount may be adjusted to account for the value of the unreturned items, where permitted by applicable law.

Refund Exclusions

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or a refund is otherwise required by applicable law.

5. Return Rejection & Exceptions

Veirfoo may decline a standard return request if the return does not meet the eligibility requirements outlined in this policy.

Examples include:

1. Return requests submitted after the applicable 30-day return period.

2. Products that have been opened, used, or have broken original seals, except in cases involving valid product defects, damage, or fulfillment errors.

3. Products that are damaged due to improper handling or misuse by the customer.

4. Returns missing required promotional gifts, samples, or bonus items.

5. Products purchased from unauthorized sellers or third-party retailers.

6. Returns sent without prior authorization or in violation of the provided return instructions.

7. Return requests involving suspected fraud or repeated abuse of our return policy.

Any adjustment to an approved refund will be explained to the customer and handled in accordance with applicable law.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

6. Damaged, Defective, Incorrect, or Incomplete Orders

We want every Veirfoo order to arrive in good condition.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible at support@veirfoo.com.

To help us investigate and resolve the issue efficiently, please provide:

• Your order number

• Clear photos of the shipping box and outer packaging

• Photos of the affected product(s)

• A brief description of the issue

After reviewing your claim, our customer support team will assist with an appropriate resolution.

Depending on the circumstances, available resolutions may include:

• A replacement product at no additional cost

• A full or partial refund, as appropriate

• Free return shipping, if a return is required

Products affected by verified defects, shipping damage, or fulfillment errors may qualify for assistance even if the original packaging has been opened.

7. Subscription Orders & Recurring Purchases

Subscription orders purchased through Veirfoo are also subject to the return and refund conditions outlined in this policy.

Returns of Subscription Products

• Eligible unopened subscription products may be returned within 30 calendar days from the date of delivery.

• Opened or used subscription products are not eligible for standard returns due to personal preference or dissatisfaction.

• Damaged, defective, or incorrectly shipped subscription products will be handled according to Section 6.

Subscription Cancellation

Canceling a subscription and returning an existing order are two separate processes.

• Customers may manage or cancel future recurring subscription orders through the available subscription management options, subject to the applicable subscription terms.

• Canceling a subscription does not automatically cancel an order that has already been placed, charged, or entered processing.

• Orders already in processing or shipped are subject to the applicable order cancellation and return conditions.

• Any applicable minimum subscription commitment, billing schedule, and cancellation requirements will be disclosed in the relevant subscription terms at checkout.

For questions about subscription cancellations, recurring charges, or existing subscription orders, please contact support@veirfoo.com.

8. Contact Us

If you have questions about returns, refunds, damaged products, or subscription orders, please contact our customer support team:

Email: support@veirfoo.com

Our support team aims to respond to customer inquiries within 24–48 business hours.

Thank you for choosing Veirfoo. We appreciate your trust and support!